1. Transfers: We provide round-trip transfers from your hotel for all tours. Please wait at the indicated time in front of the hotel by the barrier/security. In special cases, we may ask you to wait by the main road if access for the coach is restricted.

2. Insurance: All tours are insured. Each seat in the minibus/coach is insured. For children with free tours due to age, a guaranteed seat and meal are not provided (they share the benefits of parents/guardians). If you want your child to have a separate seat, an additional 15€ fee applies (without a meal).

3. Air-Conditioning: We provide air-conditioned mini-busses and coaches. This does not apply to jeep or cabrio bus tours.

4. Child Age: A child’s age is calculated based on the year of birth, not the month. A child’s ID must be shown to receive a discount. Without it, the full price will apply.

5. Tour Timings: The provided tour times are approximate and may vary depending on the hotel location. Hotel pickup times may change just before the tour, depending on the locations of all hotels on the route.

6. Advance Payment: For airplane tours, cruises to Greek islands, and tours requiring additional transfers, advance payment (via bank transfer) is required.

7. Price Changes: For balloon flights in Cappadocia or Pamukkale, and swimming with dolphins, the reservation is made at the time of booking. However, prices may change, requiring an additional payment for the new price. Without the additional payment, the reservation will be cancelled.

8. Minimum Participation: If the minimum number of participants is not met, the organizer has the right to cancel the tour without compensation or propose a new date for the same or a similar tour.

9. Contact Information: Providing a contact phone number and room number after check-in is a condition for participating in the tour.

10. Data Processing: By submitting a booking, the participant voluntarily consents to the processing of personal data.

11. Tour Information: Participants must read the general information before signing the contract.

12. Tour Interruption: The organizer has the right to interrupt the tour or refuse further participation to participants who behave aggressively, use vulgar language, or are under the influence of intoxicants, without a refund of the deposit or full payment.

13. Tour Cancellation by Participant: If a participant wants to cancel the tour during its course, they will return to the hotel at their own expense. The tour fee is non-refundable.

14. Free Changes: Free change of tour date or type up to 24 hours before the tour. Changes must be reported via WhatsApp: +. This does not apply to airplane tours, balloon flights, swimming with dolphins, or tours to Greek islands that required prior reservation.

15. Free Cancellation: Only for individuals who provide a medical report (accidents, illnesses) and apply only to those mentioned in the report. This does not apply to other tour participants. In case of a child's illness, free cancellation applies to one adult guardian and other children if no other adult was included in the reservation. This does not apply to airplane tours, balloon flights, swimming with dolphins, or tours to Greek islands that required prior reservation.

16. Flight Changes: Free cancellation applies to individuals whose flights to Türkiye have been cancelled or rescheduled.

17. Paid Tour Cancellations: If the cancellation occurs less than 48 hours before the planned tour, the full amount will not be refunded.

18. Unpaid Tour Cancellations: If the tour is cancelled less than 48 hours before the planned tour or if not reported, payment for the tour will be the full amount indicated on the ticket, regardless of those who did not attend. All remaining tours for the participant will be cancelled.

19. Promotions and Discounts: Tours with promotions/discounts will be honoured after full payment of the tours that were the basis for the discount. If a full-priced tour is cancelled, the promotional tours become full-priced according to the price list.

20. Refunds: Refunds are made within 14 days from the date of the planned tour that was cancelled. In case of tour cancellation by the organiser, the refund is made within 5 working days. Refunds are made in the same form as the payment, to the same account/card number.

21. Complaints: Please report all complaints during the tour and in writing. Complaints not reported during the tour will not be considered. The complaint review period is 30 working days. Please send written complaints to the email address on our website.